This Privacy Policy explains how MBL Fulfilment (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website or contact us. We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

MBL Fulfilment is a fulfilment and logistics provider based at Lyntown Yard, Lyntown Trading Estate, Eccles, Manchester M30 9QG. For any privacy questions, contact us at info@mblfulfilment.co.uk or on 0161 410 1073. We are the data controller for the personal data described in this policy.

What data we collect

Enquiry data — name, email, phone, company, post code and message when you submit our contact or quote forms.
Chat data — messages and contact details you share through our live chat widget.
Usage data — anonymous information about how you use the site, collected via cookies and analytics if you consent.
Client operational data — where you are a client, order, inventory and delivery details needed to provide fulfilment services.

How we use your data

To respond to your enquiries and provide quotes.
To deliver our fulfilment, storage and courier services.
To improve our website and services.
To send you information you have requested or agreed to receive.

Our lawful bases for processing are: your consent (for marketing and non-essential cookies), the performance of a contract (to provide our services), and our legitimate interests (to respond to enquiries and run our business securely).

Sharing your data

We share data only where necessary to run our services — for example with carriers to deliver orders, and with technology providers who host our platform. We work with the Diamond Logistics network and its Despatchlab platform to process orders. We never sell your personal data.

How long we keep it

We keep personal data only as long as needed for the purposes above or to meet legal and accounting obligations. Enquiry data is retained for a reasonable period to follow up and maintain our records.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these, email info@mblfulfilment.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies. See our Cookie Policy for details and how to manage your preferences.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its revision date.